General Terms and Conditions

1. Contracting Parties

These General Terms and Conditions (GTC) apply to all contracts concluded between

– hereinafter referred to as the “Provider” –

and the users of the online shop/platform at bunker-bssd.de – hereinafter referred to as the “Customer” or “User”.

For the purposes of these GTC, the Customer may be either a consumer within the meaning of Section 13 German Civil Code (BGB) or an entrepreneur within the meaning of Section 14 BGB. Where these GTC differentiate between consumers and entrepreneurs, this will be expressly indicated in the respective section.

2. Scope of Application and Definitions

2.1 Exclusive Applicability of these GTC

The business relationship between the Provider and the Customer shall be governed exclusively by these GTC as well as the product descriptions and terms of use valid at the time of the order. Deviating terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their applicability in text form (§ 126b BGB).

2.2 Definition of Customer

Where these GTC differentiate between consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB), this will be expressly indicated in the respective section. Otherwise, the definitions pursuant to Section 1 of these GTC shall apply.

2.3 Rights of Use

The use of goods, services, or digital content supplied by the Provider is limited to the contractually agreed purpose. Any commercial resale, exploitation, or transfer of usage rights to third parties requires the prior express consent of the Provider in text form. For digital content and digital services, Sections 327 et seq. BGB shall additionally apply.

2.4 Contract Language

The contract language shall exclusively be German.

3. Conclusion of Contract

3.1 Orders

The Customer may select products and services from the Provider’s assortment and place them in the shopping cart using the “Add to Cart” button. Before submitting the order, the Customer may review and correct the entered information at any time. By clicking the button “Order with obligation to pay”, the Customer submits a binding offer to conclude a purchase contract (§ 312j para. 3 BGB). Acceptance of these GTC occurs through actively checking the corresponding non-preselected checkbox before submitting the order.

3.2 Requests for Quotations (Products without Fixed Prices)

For products that cannot be purchased as standard items (in particular individually planned shelters, high-security construction projects, or nuclear-resistant systems), the Provider will submit an individual offer upon receipt of the inquiry. The contract is concluded only upon written or electronic order confirmation by the Provider. Unless otherwise stated, offers remain valid for 30 days.

3.3 Offer List / Wishlist

The use of the offer list or wishlist on the website does not constitute a binding order or contractual offer. It merely serves as a non-binding reservation system. Stored items are managed in compliance with data protection regulations; details are governed by the Privacy Policy.

3.4 Confirmation and Acceptance

After receipt of the order, the Customer will receive an automatic confirmation of receipt by e-mail. This confirmation does not constitute acceptance of the offer. The contract is only concluded through a separate order confirmation by e-mail or at the latest upon delivery of the goods. The Provider accepts the Customer’s offer within 5 working days after receipt. After expiry of this period, the offer shall be deemed rejected.

3.5 Contract Text

The Customer may retrieve and save the contract text including these GTC before concluding the contract on the website. After conclusion of the contract, the Provider shall transmit the complete contract text on a durable medium (§ 126b BGB), particularly by e-mail as a PDF document. The contract text will be stored by the Provider in compliance with data protection regulations and can be accessed by the Customer via their customer account.

4. Creditworthiness and Identity Verification

4.1 Data Processing for Credit Checks

The Provider is entitled to transmit personal data of the Customer (in particular name, address, e-mail address, payment method, and subject matter of the contract) to credit agencies for the purpose of creditworthiness assessment. The legal basis is Art. 6 para. 1 lit. b GDPR (performance of contract) and Art. 6 para. 1 lit. f GDPR (legitimate interest of the Provider in preventing payment defaults).

4.2 Identification

The Provider may require the submission of a valid official photo identification document to verify identity where there are concrete indications of identity misuse or a statutory obligation exists (e.g. Section 4 German Money Laundering Act – GwG). Data processing is carried out on the basis of Art. 6 para. 1 lit. c or lit. f GDPR.

4.3 Reporting of Breach of Contract

In the event of proven breach of contract by the Customer, particularly in cases of payment default after unsuccessful reminders, the Provider may transmit relevant data to credit agencies. Such transmission is carried out solely on the basis of Art. 6 para. 1 lit. f GDPR following a balancing of interests and in compliance with legal requirements. The Customer will be informed prior to such transmission.

4.4 Scoring Procedures and Automated Decisions

The Provider may obtain creditworthiness assessments based on mathematical-statistical scoring procedures. Where a decision based on such a score has significant effects on the Customer (e.g. rejection of an order), the Customer has the right to request human review, to express their point of view, and to contest the decision in accordance with Art. 22 GDPR.

4.5 Rights of Data Subjects

The Customer has the following rights vis-à-vis the Provider and the involved credit agencies: access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), objection (Art. 21 GDPR), and the right to lodge a complaint with the competent supervisory authority (Art. 77 GDPR).

4.6 Privacy Policy

Further information regarding data processing can be found in the Provider’s Privacy Policy under [Link to Privacy Policy].

5. Delivery Conditions

5.1 Delivery Times

The specified delivery periods commence upon dispatch confirmation by the Provider and, where advance payment has been agreed, require prior payment of the purchase price. Working days are Monday through Friday, excluding public holidays at the Provider’s registered office.
Product-specific delivery times can be found on the respective product pages. Standard goods are generally delivered within 5–10 working days. Individually planned high-security projects and custom-made products are subject to the delivery times stated in the respective quotation (minimum 4 months).
Delivery delays due to force majeure or unforeseeable events (e.g. strikes, governmental measures, supply shortages) entitle the Provider to reasonably extend the delivery period. The Customer will be informed without undue delay.

5.2 Delivery Area and Export Control

Deliveries are made to customers with billing addresses in Germany, Austria, or within the European Union, provided that a delivery address in the same country can be specified.
Deliveries to third countries are only made upon prior agreement and subject to approval requirements under the German Foreign Trade and Payments Act (AWG), the Foreign Trade and Payments Ordinance (AWV), and the EU Dual-Use Regulation (EU) 2021/821.
The Provider reserves the right to refuse deliveries to certain countries or to make deliveries dependent on export authorization.

5.3 Delivery Address

Delivery shall be made to the address specified by the Customer during the ordering process. This information is binding. Changes to the delivery address after order confirmation can only be considered if shipment has not yet taken place.

5.4 Shipping and Delivery Methods

Depending on the type, scope, and nature of the goods, the Provider offers the following shipping and delivery methods:

• Project-related delivery: Individually planned projects (particularly high-security construction and custom-made products) are delivered, transported, and, if applicable, installed exclusively on the basis of a separate quotation. The contractual partner remains the Provider in all cases.
• Freight forwarding: Bulky or heavy goods are delivered by freight carrier. Scope of delivery (e.g. curbside delivery, lifting equipment, placement) and costs depend on the agreement reached. The freight carrier will announce the delivery in advance.
• Parcel shipment: Smaller goods and accessories are shipped via parcel services (e.g. DHL or equivalent providers). Shipping costs and delivery times are specified during the ordering process.
• Direct shipment by manufacturer: In individual cases, shipment may be carried out directly by the manufacturer. The Provider remains the sole contractual partner of the Customer; the manufacturer acts only as a vicarious agent.

5.5 Return Costs in the Event of Failed Delivery

If delivery cannot be completed for reasons attributable to the Customer, the Customer shall bear the costs of the unsuccessful shipment. This shall not apply if the Customer is not responsible for the failed delivery or was temporarily prevented from accepting delivery, provided that the Provider announced the delivery in due time.

5.6 Transport Damage

Obvious transport damage must be reported immediately, at the latest upon handover, to the carrier and communicated to the Provider in writing. Failure to report such damage shall not affect the Customer’s statutory or contractual warranty claims.

6. Retention of Title

6.1 Simple Retention of Title

Delivered goods remain the property of the Provider until full payment of the respective purchase price has been received (simple retention of title). This also applies to installment payments. In relation to consumers, the retention of title applies exclusively to claims arising from the respective individual contract.

6.2 Right of Retention

The Customer may only exercise a right of retention insofar as it is based on claims arising from the same contractual relationship. For consumers, Section 273 BGB applies without restriction.

6.3 Extended Retention of Title (Entrepreneurs)

If the Customer is an entrepreneur, the following additional provisions apply:

• a) The Provider retains ownership of the goods until all claims arising from the ongoing business relationship have been settled in full (extended retention of title). Pledging or transfer by way of security of goods subject to retention of title is not permitted prior to transfer of ownership.
• b) The Customer is entitled to resell the reserved goods in the ordinary course of business. The Customer hereby assigns to the Provider all claims arising from such resale against third parties in the amount of the invoice value; the Provider accepts this assignment. The Customer remains authorized to collect the claims as long as they duly fulfill their payment obligations. In the event of payment default, the Provider may revoke this authorization.
• c) In the event of combination, mixing, or processing of the reserved goods with other items, the Provider acquires co-ownership of the new item in proportion to the invoice value of the reserved goods relative to the other processed items at the time of processing (§§ 947, 948, 950 BGB). The Customer shall store the resulting co-owned property free of charge for the Provider.
• d) At the Customer’s request, the Provider shall release securities at its reasonable discretion (§ 315 BGB) insofar as their realizable value exceeds the secured claims by more than 10%.

7. Prices and Shipping Costs

7.1 Price Information

All prices stated on the website are gross prices including the applicable statutory value-added tax. For entrepreneurs (§ 14 BGB), net prices plus statutory VAT are shown in individual quotations.

7.2 Shipping Costs

Applicable shipping costs are displayed separately during the ordering process and shall be borne by the Customer. Different costs may apply for freight forwarding or project-related deliveries, which will be specified separately in the respective quotation.

7.3 Transfer of Risk

The Provider bears the shipping risk until delivery to the consumer (§ 475 para. 2 BGB). If the Customer is an entrepreneur, the risk passes upon handover of the goods to the freight carrier or other person designated to carry out the shipment (§ 447 BGB).

7.4 Return Costs in the Event of Withdrawal

In the event of an effective withdrawal, the consumer shall bear the direct costs of returning the goods as follows:

• Parcel-shippable goods: The consumer bears the return costs using the cheapest standard postal service.
• Bulky or heavy goods (freight goods): If, due to the nature of the goods, return shipment is only possible by freight carrier (e.g. shelter elements, armored doors), the consumer bears the actual freight return costs. The Provider informs the consumer of these costs in the separate withdrawal policy.
• Project-related deliveries: If goods have already been installed, integrated, or individually adapted, the right of withdrawal may be excluded (§ 312g para. 2 BGB). Further details are regulated in the withdrawal policy.

8. Payment Terms

8.1 Available Payment Methods

The Customer may use the following payment methods where available during checkout:

• Advance Payment: Payment prior to shipment of goods. The delivery period begins upon receipt of payment.
• PayPal: Payment via the PayPal system. Registration with PayPal is required. The account is charged immediately after payment confirmation.
• SEPA Direct Debit (via PayPal or payment service provider): Debit from the specified account after granting a direct debit authorization. The Customer receives advance notice (“prenotification”) at least 1 banking day before the debit.
• Credit Card (via PayPal or payment service provider): The card is charged after shipment of the goods. Verification of the cardholder may be required.
• Purchase on Account / Klarna: Processed according to the terms and conditions of Klarna AB. Payment deadlines and conditions depend on the Klarna agreement.
• Stripe Link: Payment via Stripe Link (Stripe Payments Europe Ltd.). The account is charged after confirmation of payment by the service.

The Provider reserves the right to restrict individual payment methods depending on order value, customer category, or product type. Available payment methods are displayed before the order is completed.

8.2 Change of Payment Method

The Customer may change the payment method stored in their customer account at any time for future orders.

8.3 Due Date and Default

The due date of the invoice amount depends on the selected payment method. In the case of advance payment, the amount is due immediately upon conclusion of the contract. For purchase on account, the payment deadline stated in the respective offer applies.
If the Customer defaults on payment, the Provider is entitled to charge default interest as follows:

• Consumers: 5 percentage points above the base interest rate (§ 288 para. 1 BGB)
• Entrepreneurs: 9 percentage points above the base interest rate (§ 288 para. 2 BGB)

The assertion of further damages caused by default remains reserved.

8.4 Data Protection Regarding Third-Party Providers

Payments processed through third-party providers (PayPal, Klarna, Stripe) are handled on their respective platforms. In such cases, the Provider is not jointly responsible within the meaning of Art. 26 GDPR. Processing of payment data is governed exclusively by the terms and privacy policies of the respective provider.

8.5 Financing Models

For selected products, the Provider offers individual financing models in cooperation with financing partners (e.g. hire purchase, installment plans). The following applies:

• The financing agreement is concluded exclusively between the Customer and the financing partner. The Provider is not a contractual party to the financing agreement.
• Ownership of the goods transfers to the Customer only after full payment of all agreed installments.
• Installment amounts, contract duration, residual value, effective annual interest rate, and possible processing fees are determined individually by the financing partner and communicated prior to contract conclusion.
• Consumers are entitled to a separate right of withdrawal for consumer loan agreements pursuant to § 495 BGB. The withdrawal policy of the financing partner shall apply.
• Example calculations shown constitute representative examples pursuant to § 6a German Price Indication Ordinance (PAngV). Actual conditions may vary in individual cases.

9. Warranty for Defects, Guarantees, Repairs

9.1 General Principle

The statutory warranty rights for defects apply to defects in delivered goods unless otherwise provided below.

9.2 Consumers

For consumers, the warranty period for new goods is 2 years from delivery. A reduction of the warranty period to 1 year for used goods requires an explicit individual agreement with the Customer and cannot be effected solely through these GTC (§ 476 para. 2 BGB).

9.3 Entrepreneurs

Contrary to Section 9.2, the following provisions apply to entrepreneurs:

• a) Quality: Only the Provider’s information and the manufacturer’s product descriptions are binding. Public statements and advertising become part of the contract only if expressly agreed.
• b) Inspection and Notification Obligation (§ 377 HGB): Obvious defects must be reported in writing without undue delay, no later than within 14 days after receipt of the goods. For hidden defects, the period begins upon discovery. In the event of culpable failure to notify, warranty claims are excluded.
• c) Subsequent Performance: The Provider may choose between repair or replacement delivery. The place of performance for subsequent performance is the Provider’s registered office unless the goods were contractually installed elsewhere, in which case the installation site shall be decisive. If subsequent performance fails after two attempts, the entrepreneur is entitled to statutory rights of price reduction or withdrawal.
• d) Warranty Period: The warranty period is 1 year from delivery. Excluded from this limitation are damages arising from injury to life, body, or health, as well as damages caused intentionally or by gross negligence; statutory limitation periods apply without restriction in such cases.

9.4 BZS Approvals and Technical Standards

Where products hold valid approvals from the Federal Office of Civil Protection and Disaster Assistance (BBK/BZS), the approval valid at the time of delivery shall apply. The Provider does not guarantee the continued validity of standards or approvals in the event of subsequent regulatory changes. Compliance with approvals requires proper installation and correct use.

9.5 Guarantee

Any manufacturer’s guarantee exceeding statutory warranty rights exists only if expressly stated in the offer or order confirmation. Guarantee declarations towards consumers shall include at least the guarantee conditions, duration, territorial scope, and the name and address of the guarantor in accordance with § 479 BGB.

9.6 Repair Services

The Customer shall provide the defective product and describe the defect in writing as comprehensively as possible. Upon request, the Provider will prepare a cost estimate before carrying out the repair. The Customer bears the cost of shipping the product to the Provider; the Provider bears the return shipping costs after repair.
Repair services are subject to the warranty provisions of German contract-for-work law (§§ 634 et seq. BGB). For entrepreneurs, the inspection and notification obligations pursuant to Section 9.3 b) apply accordingly, with a notification period of 14 days after return delivery.

10. Liability

10.1 Scope of Liability

To the extent permitted by law, the Provider’s liability for damages is excluded. This exclusion does not apply to:

• Damages resulting from injury to life, body, or health
• Damages caused by intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents
• Damages resulting from breach of essential contractual obligations (cardinal obligations), i.e. obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the Customer may reasonably rely

For consumers, the above limitations of liability apply only to the extent legally permissible.

10.2 Limitation in Cases of Ordinary Negligence

In cases of ordinary negligence involving breach of cardinal obligations, the Provider’s liability is limited to the foreseeable damage typical for the contract. The benchmark for typical contractual damage is the value of the affected individual order.

10.3 Liability for Vicarious Agents

The limitations of liability pursuant to Sections 10.1 and 10.2 also apply in favor of the Provider’s legal representatives and vicarious agents.

10.4 Product Liability

Liability under the German Product Liability Act (ProdHaftG) and the applicable product liability regulations – including future implementation acts regarding EU Product Liability Directive (EU) 2024/2853 – remains unaffected.

10.5 Digital Services and Website

The Provider does not guarantee uninterrupted availability of the website or offered digital services. In the event of technically caused interruptions or data loss, the Provider is liable only in cases of intent or gross negligence, insofar as legally permissible. Digital content is additionally governed by §§ 327 et seq. BGB.

10.6 Safety-Critical Products

For products with protective functions (particularly NBC filter systems, armored doors, blast doors, shelters), the intended protective effect requires proper installation, regular maintenance, and appropriate operation by the Customer. The Provider shall not be liable for impairments of the protective function caused by lack of maintenance or improper operation.

11. Right of Withdrawal

11.1 Separate Withdrawal Policy

Consumers are entitled to a statutory right of withdrawal. The complete withdrawal policy, including the model withdrawal form, is provided separately during the ordering process and together with the order confirmation, and is available under [Link to Withdrawal Policy].

11.2 Exclusions from the Right of Withdrawal

In accordance with § 312g para. 2 BGB, the right of withdrawal does not apply to:

• Goods manufactured according to customer specifications or clearly tailored to personal needs (particularly individually configured shelters, armored doors, high-security construction projects, and custom-made products)
• Goods which, after delivery, have been inseparably combined with or installed into other items due to their nature
• Services that have been fully performed before expiry of the withdrawal period with the Customer’s express consent

11.3 Customised Products

Copyright and Indemnification

When ordering customised products, the customer expressly confirms by activating the respective checkbox:

a) The customer holds all necessary usage rights, copyright permissions, and image rights for the submitted design and does not infringe any third-party rights.

b) The customer acknowledges that customised products are excluded from the right of withdrawal and return under § 312g (2) No. 1 BGB once the design has been submitted and the order has been confirmed.

c) The provider is not obliged to review the submitted design for potential legal infringements. The customer shall indemnify and hold the provider harmless from any third-party claims arising from violations of copyright, trademark rights, personality rights, or any other protective rights related to the submitted design. This indemnification also includes reasonable legal defence costs.

d) The provider reserves the right to refuse designs that are manifestly unlawful, obscene, discriminatory, or otherwise illegal in content.

11.4 Return Costs

In the event of an effective withdrawal, the consumer bears the direct costs of returning the goods. For goods that, due to their nature, can only be returned by freight carrier, the consumer bears the actual freight forwarding costs. The Provider informs the consumer about the estimated amount of these costs in the separate withdrawal policy.

11.5 Compensation for Loss in Value

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods. Installation, assembly, or any permanent connection with other items shall be deemed handling beyond what is necessary for examination and may result in compensation claims.

12. Contracts for Work and Installation Services

12.1 Applicability

Where the Provider performs installation, assembly, renovation, or related services in addition to delivering goods (particularly bunker refurbishment, installation of filter systems, armored doors, or shelter systems), such services constitute a contract for work and services within the meaning of §§ 631 et seq. BGB. In such cases, the following provisions apply in addition to these GTC.

12.2 Acceptance

The Customer is obliged to accept the completed work after completion of the services. Acceptance may occur in writing or through implied use. Upon acceptance, the risk transfers to the Customer. Obvious defects must be reported upon acceptance; hidden defects must be reported immediately upon discovery.

12.3 Remuneration

Compensation for work services is based on the individually agreed quotation. Changes to the scope of services require a written supplementary agreement. Additional services arising from unforeseen structural conditions at the installation site will be invoiced separately.

12.4 Warranty for Work Services

For work services, the warranty period is:
4 years for consumers
2 years for entrepreneurs
in each case from acceptance of the work. For entrepreneurs, the inspection and notification obligations pursuant to Section 9.3 b) apply accordingly.

12.5 Customer’s Maintenance Obligations

For safety-critical systems (particularly NBC filter systems, pressure doors, and overpressure systems), the Customer is obliged to carry out regular maintenance in accordance with the provided maintenance interval instructions or to have such maintenance performed by the Provider or an authorized specialist company. The Provider is not liable for functional impairments resulting from neglected maintenance.

13. Brokerage of Security Properties

13.1 Nature of Brokerage Activity

Where the Provider brokers security properties, bunker facilities, or special projects, the Provider acts as a broker within the meaning of § 652 BGB. The Provider acts as an intermediary or evidence broker and is not the owner of the brokered properties.

13.2 Brokerage Commission

The amount of the brokerage commission is stated in the respective individual offer or exposé. The commission becomes due upon conclusion of the notarized purchase agreement. The commission is owed only if the contract is concluded as a result of the Provider’s brokerage activity.

13.3 Right of Withdrawal for Brokerage Agreements

For distance contracts concerning brokerage services, consumers are entitled to a right of withdrawal pursuant to §§ 312 et seq. BGB in conjunction with § 656a BGB. The withdrawal period is 14 days. The complete withdrawal policy for brokerage agreements is provided separately.

13.4 Confidential Marketing

Security properties are marketed confidentially upon the express request of the client and exclusively to qualified interested parties. Confidential property information may not be disclosed to third parties without the Provider’s consent.

14. Customer Account

14.1 Registration

The Customer may create a customer account on the website. Registration requires truthful and complete information. The Customer is obliged to keep access credentials confidential and not to authorize third parties to use the account.

14.2 Liability for Misuse

The Customer is liable for all actions carried out using their customer account insofar as they are responsible for such actions. The Provider must be informed immediately in case of suspected unauthorized access.

14.3 Deletion of Customer Accounts

The Customer may delete their customer account at any time by written notice to the Provider. The Provider is entitled to delete customer accounts in the event of violation of these GTC or prolonged inactivity (more than 3 years without login). Statutory retention obligations remain unaffected.

14.4 Offer List and Wishlist

The offer list and wishlist serve exclusively as non-binding reservations of products and do not constitute orders or binding offers. Stored items are managed in accordance with the Privacy Policy and applicable data protection regulations.

15. Prohibition of Assignment and Pledging

Entrepreneurs may assign or pledge claims or rights against the Provider only with the Provider’s prior consent in text form (§ 126b BGB). Consent may particularly be granted where a legitimate interest, such as financing security, is demonstrated. For consumers, the statutory provisions of §§ 398 et seq. BGB apply without restriction.

16. Set-Off and Right of Retention

The Customer may only offset claims against the Provider with claims that are undisputed or legally established. Rights of retention may only be asserted on the basis of counterclaims arising from the same contractual relationship; otherwise, reference is made to Section 6.2 of these GTC.
For consumers, the statutory rights of set-off and retention pursuant to §§ 273 and 387 et seq. BGB remain unaffected, particularly in the event of defects in delivered goods or services.

17. Amendments to the GTC and Price Adjustments

17.1 Price Adjustments

For continuing obligations, the Provider is entitled to adjust agreed charges in accordance with objectively verifiable changes in statutory VAT, official fees, or costs for contractually integrated third-party services to the extent such changes have occurred.
For consumers, this provision applies only to contracts with a term exceeding four months (§ 309 no. 1 BGB). For one-time purchases, the agreed price remains binding.

17.2 Amendments to the GTC

For entrepreneurs, the Provider may offer amendments to the GTC in writing or text form. If the entrepreneur does not object within 6 weeks after receipt of the notification, the amendment shall be deemed accepted, provided that the Provider expressly referred to this consequence.
For consumers, amendments to the GTC become effective only with the consumer’s express consent. Silence shall not constitute consent. If the consumer does not agree to a material amendment, they are entitled to terminate the contract extraordinarily at the time the amendment takes effect.

17.3 Material Amendments

Amendments to the GTC may not materially alter the balance between performance and consideration to the detriment of the Customer. Material changes include, in particular, fee increases beyond objectively demonstrated cost increases and any amendment that fundamentally calls into question the contractual purpose for the Customer. This applies equally to consumers and entrepreneurs.

18. Data Protection

The protection of personal data is of central importance to the Provider. All information regarding the collection, processing, and use of personal data, as well as the rights of data subjects, can be found in the Provider’s separate Privacy Policy available under [Link to Privacy Policy].

The protection of personal data is of central importance to the Provider. All information regarding the collection, processing, and use of personal data, as well as the rights of data subjects, can be found in the Provider’s separate Privacy Policy available under [Link to Privacy Policy].
The Privacy Policy provides information in particular about:
Legal bases for data processing (Art. 6 para. 1 lit. a, b, c, and f GDPR)
Categories of processed data and recipients
Data transfers to third countries (particularly the USA) and applicable safeguards (Art. 46 GDPR)
Storage duration and statutory retention periods
Rights of data subjects pursuant to Art. 15–21 GDPR
Right to lodge complaints with the competent supervisory authority (Art. 77 GDPR)
To secure forms and prevent spam, the Provider uses Cloudflare Turnstile and, where applicable, Google reCAPTCHA. Data may thereby be transferred to US providers; further details are regulated in the Privacy Policy.

Data protection inquiries:
BSSD-Defence GmbH
Am Kupfergraben 6a
10117 Berlin
E-Mail: verkauf@bunker-bssd.de

19. Dispute Resolution and Codes of Conduct

19.1 No Participation in Dispute Resolution Proceedings

The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

19.2 Competent Arbitration Body

Consumers may contact the competent consumer arbitration body in the event of disputes:

Universalschlichtungsstelle des Bundes / Universal Arbitration Board of the Federal Republic of Germany

Address: Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein

Website: www.universalschlichtungsstelle.de

Note: The former EU Online Dispute Resolution Platform (ODR Platform) was discontinued on 20 March 2025 pursuant to Regulation (EU) 2024/3228 and is no longer available.

19.3 Codes of Conduct

The Provider is not subject to any industry-specific codes of conduct within the meaning of Art. 246a § 1 para. 1 no. 15 EGBGB.

20. Final Provisions

20.1 Applicable Law

Contracts between the Provider and the Customer are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive the consumer of protection granted by mandatory provisions of the law of the consumer’s habitual residence (Art. 6 Rome I Regulation).

20.2 Place of Jurisdiction

The place of jurisdiction for disputes with entrepreneurs, legal entities under public law, or special funds under public law is the registered office of the Provider (§ 38 ZPO).
For entrepreneurs established in another EU Member State, Regulation (EU) 1215/2012 (Brussels Ia Regulation) takes precedence.
For consumers, the statutory place of jurisdiction at the consumer’s place of residence applies.

20.3 Severability Clause

Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision (§ 306 para. 2 BGB).

 

Stand: April 2026

Bunker Schutzraum Systeme Deutschland-Defence GmbH (BSSD-Defence)

Am Kupfergraben 6a, 10117 Berlin

www.bunker-bssd.de